eGovernance+ by Quality Care Counts
Welcome to eGovernance+ our newly developed software and evolving brand. Some of you will know us as Quality Care Counts, which is our registered limited company. We will continue to operate under the umbrella of Quality Care Counts.
My Story
I’m Jean, the CEO and Founder of eGovernance+
My journey along the quality, governance and compliance route began when I entered the nursing profession. I naturally have a keen eye for detail. This, coupled with my passion for high quality healthcare for those who use health and social care services, I veered towards quality-type roles, where I could support clinical teams in making changes and improvements in service provision. In the main, I worked with enthusiastic staff who were determined to make a real difference to people in their care.
I also encountered teams demoralised from the fallout after receiving a poor CQC inspection rating. I started to see a pattern amongst providers whereby having made improvements to meet regulatory requirements, complacency set in, leading to a decline in performance. Invariably, this attitude stores up trouble for later, as when re-inspected, and a poor rating is awarded, providers face a crisis yet again, often under the threat of enforcement action; and so, the vicious cycle continues.
I wanted to help providers exit this ‘hamster wheel’ and empower them to provide consistently high-quality healthcare and meet regulatory standards.
Here are some of the issues I’ve come across leading to non-compliance:
- Cultural Barriers: A culture that does not prioritise organisational learning, accountability, or patient-centred care, prevents providers from adapting to best practices and improving compliance.
- Ineffective Performance Monitoring: Lack of systems to monitor performance against standards can lead to unrecognised deficiencies and a failure to address issues proactively.
- Limited Use of Technology: Failure to adopt or effectively utilise technology for governance reporting, data management and communication, and can hinder operational efficiency and quality of care.
- Emphasis on Compliance Over Quality: A focus on merely meeting regulatory requirements without striving for excellence can lead to minimum standards being met rather than a commitment to high-quality care.
Recognising these patterns and issues is crucial for health and social care providers aiming to improve their performance and compliance with CQC standards. By addressing these challenges proactively, organisations can foster a culture of continuous improvement and enhance the quality of care delivered to service users.
As a governance professional and CQC Specialist Advisor with a wealth of experience of leading on significant changes and improvements in the NHS and independent sector, I wanted to reach out and help serve more providers to deliver the best quality health and care to service users.
So, in 2018, I took a leap of faith and decided to set up my own consultancy business, and Quality Care Counts was conceived. Two years later the global pandemic hit, which transformed our reliance on digital solutions.
Fast forward to 2024, our flagship product, the eGovernance+ software, was launched. It revolutionises quality monitoring and governance by automating processes and eliminating the need for outdated spreadsheets. This system was developed to meet the evolving needs of our clients. And here we are today!
I’m Jean, the CEO and Founder of eGovernance+
My journey along the quality, governance and compliance route began when I entered the nursing profession. I naturally have a keen eye for detail. This, coupled with my passion for high quality healthcare for those who use health and social care services, I veered towards quality-type roles, where I could support clinical teams in making changes and improvements in service provision. In the main, I worked with enthusiastic staff who were determined to make a real difference to people in their care.
I also encountered teams demoralised from the fallout after receiving a poor CQC inspection rating. I started to see a pattern amongst providers whereby having made improvements to meet regulatory requirements, complacency set in, leading to a decline in performance. Invariably, this attitude stores up trouble for later, as when re-inspected, and a poor rating is awarded, providers face a crisis yet again, often under the threat of enforcement action; and so, the vicious cycle continues.
I wanted to help providers exit this ‘hamster wheel’ and empower them to provide consistently high-quality healthcare and meet regulatory standards.
Here are some of the issues I’ve come across leading to non-compliance:
- Cultural Barriers: A culture that does not prioritise organisational learning, accountability, or patient-centred care, prevents providers from adapting to best practices and improving compliance.
- Ineffective Performance Monitoring: Lack of systems to monitor performance against standards can lead to unrecognised deficiencies and a failure to address issues proactively.
- Limited Use of Technology: Failure to adopt or effectively utilise technology for governance reporting, data management and communication, and can hinder operational efficiency and quality of care.
- Emphasis on Compliance Over Quality: A focus on merely meeting regulatory requirements without striving for excellence can lead to minimum standards being met rather than a commitment to high-quality care.
Recognising these patterns and issues is crucial for health and social care providers aiming to improve their performance and compliance with CQC standards. By addressing these challenges proactively, organisations can foster a culture of continuous improvement and enhance the quality of care delivered to service users.
As a governance professional and CQC Specialist Advisor with a wealth of experience of leading on significant changes and improvements in the NHS and independent sector, I wanted to reach out and help serve more providers to deliver the best quality health and care to service users.
So, in 2018, I took a leap of faith and decided to set up my own consultancy business, and Quality Care Counts was conceived. Two years later the global pandemic hit, which transformed our reliance on digital solutions.
Fast forward to 2024, our flagship product, the eGovernance+ software, was launched. It revolutionises quality monitoring and governance by automating processes and eliminating the need for outdated spreadsheets. This system was developed to meet the evolving needs of our clients. And here we are today!
I’m Jean, the CEO and Founder of eGovernance+
My journey along the quality, governance and compliance route began when I entered the nursing profession. I naturally have a keen eye for detail. This, coupled with my passion for high quality healthcare for those who use health and social care services, I veered towards quality-type roles, where I could support clinical teams in making changes and improvements in service provision. In the main, I worked with enthusiastic staff who were determined to make a real difference to people in their care.
I also encountered teams demoralised from the fallout after receiving a poor CQC inspection rating. I started to see a pattern amongst providers whereby having made improvements to meet regulatory requirements, complacency set in, leading to a decline in performance. Invariably, this attitude stores up trouble for later, as when re-inspected, and a poor rating is awarded, providers face a crisis yet again, often under the threat of enforcement action; and so, the vicious cycle continues.
I wanted to help providers exit this ‘hamster wheel’ and empower them to provide consistently high-quality healthcare and meet regulatory standards.
Here are some of the issues I’ve come across leading to non-compliance:
- Cultural Barriers: A culture that does not prioritise organisational learning, accountability, or patient-centred care, prevents providers from adapting to best practices and improving compliance.
- Ineffective Performance Monitoring: Lack of systems to monitor performance against standards can lead to unrecognised deficiencies and a failure to address issues proactively.
- Limited Use of Technology: Failure to adopt or effectively utilise technology for governance reporting, data management and communication, and can hinder operational efficiency and quality of care.
- Emphasis on Compliance Over Quality: A focus on merely meeting regulatory requirements without striving for excellence can lead to minimum standards being met rather than a commitment to high-quality care.
Recognising these patterns and issues is crucial for health and social care providers aiming to improve their performance and compliance with CQC standards. By addressing these challenges proactively, organisations can foster a culture of continuous improvement and enhance the quality of care delivered to service users.
As a governance professional and CQC Specialist Advisor with a wealth of experience of leading on significant changes and improvements in the NHS and independent sector, I wanted to reach out and help serve more providers to deliver the best quality health and care to service users.
So, in 2018, I took a leap of faith and decided to set up my own consultancy business, and Quality Care Counts was conceived. Two years later the global pandemic hit, which transformed our reliance on digital solutions.
Fast forward to 2024, our flagship product, the eGovernance+ software, was launched. It revolutionises quality monitoring and governance by automating processes and eliminating the need for outdated spreadsheets. This system was developed to meet the evolving needs of our clients. And here we are today!
Here’s why people choose us
Our software, eGovernance+ sets itself apart from competitors because we have designed the only digital software which offers a seamless quality governance framework and one stop shop for quality monitoring which satisfies Regulation 17 – Good Governance, Health & Social Care Act 2014.
eGovernance+ brings management and staff teams together, enabling a learning culture as the key components of quality and risk management are juxtaposed in a unified system. Thus, providing the service’s registered manager with a platform from which they can monitor service performance, whilst identifying areas of concern, and taking timely action to bring about improvements in a timely manner.
Essentially, eGovernance+ is the bedrock for managing the process of continuous improvement, resulting in sustainable high-quality health and care provision.
Our unique proposition makes eGovernance+ the go to governance solution for providers in the health and social care sector.
Vision
At eGovernance+, our mission is to empower health and care providers to achieve and sustain the highest standards of quality and compliance. Our work with clients is guided by our primary underpinning values of integrity and partnership. We are dedicated to fostering a culture of excellence that innovates and upholds humanitarian values. We partner with our clients to navigate the complexities of regulatory requirements, protect their reputations, and ensure the delivery of safe, effective care for all.
Our commitment to proactive governance and continuous improvement drives us to develop cutting-edge solutions that support our clients in their mission to provide compassionate, high-quality healthcare. Together, we strive to create a future where every health and care provider thrives, free from the risks of non-compliance and the resulting adverse consequences, where every health and care provider delivers exceptional high-quality care to all.
Values
- Partnerships – we believe strong partnerships produce the best results. Knowledge
exchange and vibrant communication ensures we are continually evolving to deliver you a high-quality service. Partnership is at the core of our relationship with clients.
We listen and adapt, working in true harmony with them. - Passionate – we are passionate about high quality health care. We place our clients
at the centre of what we do and work enthusiastically to ensure providers are
successful. - Integrity – always committed to act with the utmost integrity at all times. We will
always communicate openly and honestly, without fear or favour. Our straightforward,ethical approach ensures you can place the fullest reliance on our judgement and the services we deliver. - Innovative – we are a dynamic business, excited by fresh possibilities on the horizon, and always seeking out new and more effective methods of delivery. We will provide a flexible, experienced and high-quality service when you want it, where you want it, and how you want it.
- Customer-focused – our clients are at the heart and centre of what we do. Our customer-focused approach helps us to innovate, stay grounded, and shape our services to what clients actually want, resulting in added value to their businesses.
- Empowering – we aim to empower our clients by adopting a can-do attitude and offering professional guidance engendering confidence. Our supportive approach leaves clients feeling a sense of control and empowerment to make well-informed business decisions.
